Refund policy

30-Day Money-Back Guarantee

We want you to love your BrowNova order. If you are not completely satisfied, you have 30 days from the day your order is delivered to request a full refund.

How to request a refund

Email support@brownova.co with your order number. We reply within 1 business day.

Damaged, defective, or wrong item

Send us a photo with your order number and we will issue a full refund or a free replacement. You do not need to send the item back.

Changed your mind

Contact us within 30 days of delivery for a full refund. Because return shipping often costs more than the product itself, we do not ask you to ship the item back — please keep it, pass it to a friend, or dispose of it.

Order never arrived

If your order has not arrived within 30 days of shipping, contact us and we will issue a full refund or send a replacement, whichever you prefer.

Cancellations

Orders can be cancelled for a full refund any time before they are shipped. Once shipped, the 30-day guarantee above applies instead.

How refunds are issued

Refunds are returned to your original payment method. Your bank normally posts the amount within 5–10 business days. Original shipping is free on all US orders, so nothing is deducted.

Hygiene note

For health and safety reasons, opened cosmetic products cannot be resold. This does not affect your right to a refund under this policy — it is simply why we do not ask for the product back.

Contact

BrowNova · support@brownova.co